Refund policy
At ArmaSkin, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Below is our comprehensive refund, exchange, and return policy.
60-Day Return Policy
- Return Window: You have 60 days from the date you receive your order to request a return.
- Eligibility: Please ensure you provide a receipt or proof of purchase. If you purchased via another retailer, contact them directly.
To initiate a return, complete our refund or exchange form and send it to us via sales@armaskin.com or use the chat option on our website. Note: Returns sent without prior approval will not be accepted. For additional assistance, please use our Contact Us form.
Damages or Issues
If your item is damaged or there’s an issue with your order, follow the same return process:
- Complete our refund or exchange form.
- Send it via sales@armaskin.com or through our website’s chat option.
- We will then guide you through the necessary steps to return your item.
Exchanges
To exchange an item, please ensure you:
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Contact Us: Use our Contact Us form immediately to initiate the exchange process.
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Return the Item: Send the item to the following address:
ArmaSkin
10 Pearl Street, Brooklyn,
Victoria 3012, Australia -
Urgent Replacements: If you require the replacement item urgently, please place a new order for the desired item. Alternatively, include a note in your return package specifying the item you’d like to exchange for.
Refunds
Once we receive and inspect your returned item, we’ll notify you of your refund status. If your return is approved, your refund will be issued to your original payment method. Please allow some time for your bank or credit card provider to process and post the refund.
Thank you for choosing ArmaSkin. We’re committed to ensuring a seamless experience every step of the way.